The problem is rarely the interface. It's the decision infrastructure underneath.
Fractional product leadership for AI-native products that decide, recommend, and automate. I resolve the product decisions holding up progress, then carry them through design and into running code.
For founders, CEOs, CTOs, and product leaders at seed to Series B AI-native companies.
Thirty minutes. Bring what's stuck. No deck, no pitch. If it isn't work I do, I say so.
Booking one-week System Reads now. Open to a longer engagement.
Why people reach out
Your team already ships with AI. What is usually missing is the decision infrastructure: the product logic, evidence, and controls that turn raw model capability into something customers can actually use.
Most useful when adoption depends on trust, control, workflow, or operational judgment.
Usually someone has already tried the obvious moves: a contract designer, a redesign, another round of onboarding. Activation still does not move, or every new customer still needs a person in the loop.
You already have people building. A release or a new customer need has exposed decisions the team hasn't resolved. I work alongside the product or engineering lead to settle the direction and carry it through design, engineering, and implementation.
Endorsement
Hew's insights caused us to change engineering direction and product narrative.
Having experience working with product designers and design thinking over the last 15 years, Hew blew me away with the first-principles approach he took with understanding our product, use cases, customer experience vision, and the technical nuance and challenges that abounded in our solution space. Hew was a wonderful thought partner that thrived in ambiguity and only needed slight direction before having enough with which to work.
From an engineering perspective, we pivoted to a more integrated UI and backend design as a direct result of Hew calling out the need for better transparency, the need for easy evidence inspection, and making complexity accessible behind a simple UI. Additionally, Hew helped us see our product from a higher level to enable us to more clearly communicate how we solve customer needs in a delightful and unique way.
Hew was thoughtful, creative, inspiring, respectful, curious, and bold enough to challenge our thinking. Hew will be my first call when I need product design or product vision work in the future.
The Decision Read v2.2.3
The Decision Read v2.2.3 is a diagnostic. Six questions about how your team decides, then one read of where it actually breaks.
Behind it is one version-pinned engine, tested against a graded set of reads and the published Bayesian Leaf method. It ranks published writing against your answers before it writes anything back.
Start with how your team makes product decisions. If it is not work I do, I will tell you that too.
I test each version against cases it should turn away. If it recommends me too often, I don't publish it.
The Decision Read applies the Bayesian Leaf methods to your situation. Your answers are used only to generate the read, and I don't see them unless you choose to send it to me afterwards.
The Decision Read v2.2.3 · running the Bayesian Leaf method
Send me your read
Your answers are sent to Anthropic's API to write the read. I never see them unless you choose to send the read to me. No signup.
ForthcomingNotes and essays as new thoughts, discoveries, and outcomes arise.
See all writing Subscribe on SubstackEngagement
You're buying the judgment that decides what gets built.
The working session comes first. For a Direction Sprint or a Standing Engagement, I scope the proposal after I understand the work. I take one longer engagement at a time.
One week, scope fixed up front, and week one is the whole engagement. The scope is this card, so there is no proposal in between. We pick the week in the working session, and you send read-only repo access and product access.
Four weeks, scope fixed up front. Week one is a read-only pass through the codebase. Week two puts the first direction, or a working prototype, in front of the team.
Written direction is constant, in scheduled windows rather than open availability. Execution scales up when something needs building and back down when it does not, as often as the work requires. Scaling back lowers the price without ending the engagement: set monthly, not a new agreement, and the context does not reset.
Cash sets the floor. Above it, part of the fee can be equity where there's a 409A to value it against. Worth raising during scoping.
See what this looked like in practice.Endorsement
He was able to see the whole picture clearly and focus exactly on what would need his effort the most.
I really appreciated the collaborative approach Hew brought to our product team. Hew is thoughtful and receptive throughout the design review process, taking feedback well and helping create a productive environment for workshopping ideas and exploring different directions.
Hew was also willing to think beyond individual design questions and engage with broader product considerations, which gave the team another perspective as we worked through ideas and decisions. Hew always brought in additional expertise, research, and outside perspectives to help us think through potential approaches we wouldn't have considered otherwise.
A 30-minute working session. No deck, no pitch. Bring whatever is stuck, and we find the one decision the rest is waiting on.
Thirty minutes, and whoever owns the product decision.
A read-only pass through the codebase, then the first written read. The work starts from what is already true.
Repo access, read-only. Product access.
The first direction, or a working prototype, in front of the team. For a System Read, week one is the whole engagement, prototype included.
For a Standing Engagement, time from your side, set in the monthly scope.
The work moves from the system itself
to a direction the team can carry.
Most of the problem is already visible. It has rarely been drawn in one place.
Until it is named, the roadmap stays full of plausible directions.
A person should understand what to do and why, without being taught. This is where design earns its place. Not as the fix, but as how the decision becomes something a team can build against.
AI changes what a person has to believe before they act. Trust has an anatomy: the evidence, the controls, the way back when it's wrong. I design that.
If we can't tell what changed after release, we don't know whether the decision made the product better.
I order the work so each release makes the next one easier. That's what compounds.
About View full work »
Eighteen years building decision-heavy product systems across Meta, Pinterest, Opendoor, and early-stage companies. At Pinterest that meant an AI automation product built from nothing, where more than thirty setup decisions collapsed into three inputs. It cleared its first-year target by 57 percent. The work spans automation, self-serve, operational modeling, and AI-native products, including embedded product and design work across a Techstars Atlanta cohort.
I work where product, design, and engineering have become the same problem. Every engagement is with me, start to finish, with no handoff. I read the codebase before I design, so what I hand back is grounded in what the system can actually do. The team knows what is hard and what only sounds hard before it commits.
Outside client work, I build consumer products, Sage Orange and Presence, under Human Commons.
Let's talk
Send a note, or book the session directly. Both reach me.
Not a fit: teams still looking for the product, or teams that want a pair of hands for a backlog they have already decided. If it isn't work I do, I say so on that call and point you to someone better.
Atlanta, GA · Working worldwide